Job Description
Join our award-winning customer service team in Portland and start making an immediate impact! We're seeking energetic Call Center Agents to deliver exceptional support to our diverse client base. Enjoy a modern downtown workspace, comprehensive benefits, and opportunities for rapid career growth. No experience required – we provide paid training and flexible scheduling. If you're a people person with a passion for problem-solving, apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, satisfaction)
- Collaborate with team to improve service quality
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Resilience under pressure and conflict resolution
- Basic computer proficiency (typing 30+ WPM)
- Flexible availability including evenings/weekends
- Passion for helping others and positive attitude