Job Description
Join our award-winning customer service team as a Direct Hire Call Center Agent in Sacramento, CA! We're seeking passionate professionals to deliver exceptional support while enjoying competitive pay, comprehensive benefits, and career growth opportunities. Work in a modern, collaborative environment where your voice matters and your contributions are valued.
Responsibilities
- Handle 50-60 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries across billing, technical support, and account management
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed KPIs including CSAT scores, first-call resolution, and average handle time
- Collaborate with team leads to optimize service quality and process improvements
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years call center or customer service experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce/Zendesk experience ideal)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends as needed