Job Description
Join our award-winning customer experience team in Raleigh! CustomerFirst Solutions is seeking passionate Call Center Agents to deliver exceptional service to Fortune 500 clients. We offer a dynamic work environment, comprehensive training, and clear career advancement paths. Our state-of-the-art facility in North Carolina's Research Triangle provides modern amenities and a supportive culture. Enjoy competitive benefits including health insurance, paid time off, and 401(k) matching. If you thrive in fast-paced environments and want to make a real impact, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team leads to improve processes
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Ability to type 35+ WPM with accuracy
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities
- Flexibility to work rotating shifts (including weekends)
- Valid NC driver's license (for occasional off-site events)