Job Description
Join Madison's premier customer service team as a Direct Hire Call Center Agent! We're seeking passionate professionals to deliver exceptional support experiences in a dynamic, growth-oriented environment. Enjoy comprehensive benefits, competitive compensation, and opportunities for advancement with our industry-leading organization.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (call handling time, CSAT)
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Exceptional communication and active listening skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and resilience