Job Description
Join our award-winning customer experience team in sunny San Diego! As a Direct Hire Call Center Agent at CustomerConnect Solutions, you'll be the voice of innovation for Fortune 500 clients. We're seeking dynamic professionals who thrive in fast-paced environments while delivering exceptional service. Our state-of-the-art downtown facility offers flexible scheduling, career growth paths, and comprehensive benefits including health insurance, 401k matching, and paid time off. Enjoy San Diego's vibrant lifestyle while building a stable career with one of the region's most respected employers. No nights or weekends required!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with empathy and efficiency
- Resolve complex issues using multi-channel communication (phone, email, chat)
- Maintain detailed CRM records and documentation for all customer interactions
- Meet/exceed KPIs including CSAT scores, handle time, and first-call resolution
- Collaborate with team leads to implement process improvements
- Participate in ongoing training to master product knowledge and compliance
- Identify upsell opportunities to drive revenue growth
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM systems (Salesforce experience a plus)
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving skills with attention to detail
- Positive attitude under pressure and adaptable to change
- Authorized to work in the United States