Job Description
Join our dynamic team in Durham, NC as a Customer Support Trainee and kickstart your career in customer service! We offer weekly pay, comprehensive training, and a supportive environment where you'll develop essential skills while helping clients achieve their goals. This full-time position includes growth opportunities into specialized support roles and performance-based incentives. Our modern office features collaborative workspaces, wellness programs, and a culture that values innovation and work-life balance. Apply today to start your journey with a company committed to employee development and customer excellence!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Master our product suite through structured training modules and shadowing sessions
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with senior agents to resolve complex issues and escalate when necessary
- Meet weekly performance metrics including response time and customer satisfaction scores
- Identify trends in customer feedback to improve service quality
- Participate in ongoing skill development workshops and team meetings
Qualifications
- High school diploma or equivalent; college coursework preferred
- Strong written and verbal communication skills with clear articulation
- Proficiency with Microsoft Office Suite and willingness to learn new software
- Ability to multitask in a fast-paced environment while maintaining composure
- Basic troubleshooting skills for technical inquiries
- Positive attitude with a passion for helping others
- Reliable transportation and consistent attendance
- No prior experience required—training provided!