Job Description
Join our award-winning customer support team in Durham, NC and launch your career with a competitive sign-on bonus! We're seeking passionate individuals to become part of our innovative tech company, offering comprehensive training and growth opportunities. As a Customer Support Trainee, you'll receive industry-leading mentorship while developing skills in problem-solving, communication, and technical troubleshooting. Our supportive environment includes flexible scheduling, professional development stipends, and clear pathways to advancement. Apply today and start your journey toward a rewarding career in customer excellence!
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Master company products/services through structured training programs
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex inquiries
- Identify process improvement opportunities for client experiences
- Adhere to SLA metrics and quality assurance standards
- Participate in ongoing skills development workshops
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong problem-solving and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to thrive in fast-paced team environments
- Clear verbal and written communication abilities
- Positive attitude with customer-first mindset
- Must pass background check and drug screening