Job Description
Join our award-winning customer support team in Corpus Christi and make an immediate impact! We're seeking passionate Call Center Agents to deliver exceptional service while working in a dynamic, tech-enabled environment. Enjoy comprehensive training, competitive benefits, and career growth opportunities. Start your new career today – positions available immediately!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing using CRM tools
- Document interactions accurately in customer relationship management systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs to stay updated on products
- Identify upsell opportunities to contribute to revenue goals
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service or call center experience
- Strong verbal communication and active listening skills
- Proficient in typing (40+ WPM) and basic computer navigation
- Ability to work flexible shifts including evenings/weekends
- Resilience under pressure and problem-solving aptitude
- Valid work authorization for immediate employment