Job Description
Start your career in customer support with weekly paychecks! Fort Wayne Support Solutions is seeking motivated individuals to join our dynamic team as Customer Support Trainees. No experience necessary – we provide comprehensive training to help you succeed. Enjoy the stability of full-time employment with weekly paychecks, competitive benefits, and clear growth opportunities.
Why Join Us?
- Weekly paychecks for better cash flow management
- Paid training program with mentorship
- Performance-based bonuses
- Health, dental, and vision insurance options
- 401(k) with company match
Be part of a company that values your growth and rewards your hard work. Apply today to begin your journey in customer service excellence!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve technical and billing issues using knowledge base tools
- Document all interactions in CRM systems with accuracy
- Collaborate with senior agents to resolve complex cases
- Meet weekly performance metrics for response time and resolution rate
- Participate in ongoing product and service training
- Identify process improvements and customer feedback trends
Qualifications
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Basic computer proficiency and typing (30+ WPM)
- Ability to work in a fast-paced environment
- Customer service mindset with empathy and patience
- Willingness to learn new technologies and systems
- Reliable attendance and punctuality