Job Description
Are you looking to launch a career in a fast-paced, supportive environment? South Texas Connect is excited to announce immediate openings for our Customer Support Trainee program in Laredo, Texas.
We are dedicated to nurturing talent and providing a clear roadmap for professional growth. If you are a motivated individual ready to start tomorrow, we want to hear from you. You will receive industry-leading training and mentorship to help you succeed in your role.
What You'll Do:
As a Customer Support Trainee, you will be the face of our company, ensuring our clients receive top-tier service. Your primary focus will be learning our systems and assisting customers with their inquiries.
Responsibilities
- Assist customers via phone, email, and live chat to resolve technical issues and account questions.
- Utilize CRM software to log interactions, update customer records, and track issue resolution.
- Learn and demonstrate knowledge of company products and services to provide accurate information.
- Escalate complex issues to senior support staff while providing a temporary solution.
- Participate in daily training sessions and role-playing exercises to improve communication skills.
- Maintain a professional and positive attitude during high-volume periods.
Qualifications
- High School Diploma or GED is required.
- Basic computer literacy and typing speed of 35+ WPM.
- Strong verbal and written communication skills in English.
- Ability to multitask and prioritize tasks in a dynamic environment.
- Willingness to work flexible shifts, including evenings and weekends as needed.
- Previous customer service experience is a plus, but not required for trainees.