Job Description
Join Fort Wayne's premier customer experience team! CustomerConnect Solutions is seeking dynamic Call Center Agents to deliver exceptional service to our Fortune 500 clients. Enjoy a modern work environment, competitive benefits, and career advancement opportunities in Indiana's growing tech corridor.
Why Choose Us?
• Weekly pay with performance bonuses
• Comprehensive health/dental/vision benefits
• Paid training and certification programs
• Flexible scheduling options
• Collaborative team culture with regular recognition events
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, resolution rates)
- Collaborate with support teams to resolve complex issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with conflict resolution abilities
- Availability for evening/weekend shifts
- Typing speed of 35+ WPM