Job Description
Join our award-winning customer support team in Jersey City, NJ! We're urgently seeking motivated individuals to launch their careers in customer service. As a Trainee, you'll receive comprehensive training and mentorship to become a customer champion. Enjoy competitive compensation, growth opportunities, and a supportive team environment. No experience required—just your passion for helping others!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide clear step-by-step guidance
- Document interactions accurately in CRM systems
- Collaborate with senior agents to escalate complex cases
- Continuously improve product knowledge and support techniques
- Meet key performance metrics including response time and resolution rate
- Participate in weekly training sessions and team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office and basic tech troubleshooting
- Ability to thrive in a fast-paced, team-oriented environment
- Customer service mindset with patience and positivity
- Willingness to work flexible hours including weekends
- US work authorization required