Job Description
Ready to launch your career in customer support? Start tomorrow with Apex Solutions Group's accelerated trainee program in Portland! We're seeking passionate individuals to join our award-winning support team and become customer experience champions. No prior experience required – just your enthusiasm and dedication to helping others.
Our comprehensive 4-week paid training program will equip you with industry-leading skills in communication, problem-solving, and CRM systems. Enjoy competitive pay, full benefits, and clear pathways to advancement. Work in our modern downtown Portland office with stunning city views and a collaborative culture that celebrates growth.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot product issues efficiently
- Document interactions accurately in Salesforce CRM system
- Collaborate with senior agents to resolve complex escalations
- Identify process improvements and contribute to team success
- Maintain high customer satisfaction scores (CSAT) metrics
- Participate in continuous training and skill development
Qualifications
- High school diploma or equivalent; college degree preferred
- Outstanding verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Ability to thrive in fast-paced environments
- Positive attitude and willingness to learn new technologies
- Availability for flexible scheduling including weekends