Job Description
Join Orlando Solutions Group's award-winning customer support team and kickstart your career in tech! We're seeking passionate individuals for our fully paid Customer Support Trainee program with a guaranteed $2,500 sign-on bonus. No prior experience required – we provide comprehensive training to transform you into a support expert. Enjoy competitive benefits, growth opportunities, and a dynamic work environment in Orlando's thriving tech corridor. Apply today and start your journey with us!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Master company products/services through structured onboarding program
- Document customer interactions and troubleshoot technical issues
- Collaborate with senior team members to resolve complex cases
- Meet performance metrics for response time and customer satisfaction
- Contribute to knowledge base improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Proficient in Microsoft Office and web-based tools
- Customer service experience (internships/volunteer work acceptable)
- Passion for helping others and continuous learning
- Must pass background check and drug screening