Job Description
Join our award-winning customer support team in Buffalo, NY as a Customer Support Trainee! We're seeking passionate individuals ready to launch their careers in tech customer service. No experience needed – we provide comprehensive training to transform you into a support superstar. Enjoy competitive pay, full benefits, and a supportive team environment where your growth matters.
Responsibilities
- Delocate exceptional customer service via phone, email, and chat
- Master our product suite through structured training programs
- Resolve technical issues and troubleshoot product inquiries
- Document customer interactions and maintain detailed case notes
- Collaborate with senior agents to escalate complex cases
- Contribute to process improvement initiatives
- Meet key performance metrics (response time, resolution rate)
Qualifications
- High school diploma or equivalent required
- Excellent written and verbal communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency with MS Office suite
- Ability to multitask in a fast-paced environment
- Customer service mindset with empathy and adaptability
- Willingness to work flexible hours including weekends
- Valid work authorization in the United States