Job Description
Join our award-winning customer support team as a Trainee and kickstart your career in tech! GlobalTech Solutions Inc. is seeking passionate individuals to provide exceptional service to our diverse client base. This comprehensive training program equips you with industry-leading skills in communication, problem-solving, and CRM systems. Enjoy a collaborative environment with growth opportunities into specialized support roles, competitive benefits, and a prime location in Jersey City's thriving business district.
Responsibilities
- Master product knowledge through immersive training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document cases accurately in our CRM system (Salesforce)
- Collaborate with senior agents on complex technical issues
- Meet daily performance metrics (CSAT, resolution time)
- Identify and escalate product improvement opportunities
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent required; college degree preferred
- 0-2 years customer service experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts (including weekends)
- Basic technical aptitude with troubleshooting mindset
- Customer-centric attitude and problem-solving drive
- Must pass background check and pre-employment assessment