Job Description
Are you a natural problem solver with a passion for helping people? Apex Tech Solutions is looking for a dedicated Customer Support Trainee to join our growing team in Portland, OR. We pride ourselves on delivering exceptional service, and we are seeking driven individuals ready to launch their career in a remote-friendly environment.
In this entry-level position, you will receive comprehensive training to master our support systems and product knowledge. This is a unique opportunity for recent graduates or career changers to gain hands-on experience in a fast-paced tech environment.
Why You’ll Love Working With Us:
- Remote-Friendly Culture: Enjoy the flexibility of working from home with occasional in-office team bonding.
- Accelerated Career Growth: We have a clear path for promotion to Senior Support Specialist and Team Lead roles.
- Comprehensive Training: No prior experience required; we provide all the tools you need to succeed.
Responsibilities
- Assist customers via email, live chat, and phone to resolve technical inquiries and product-related questions.
- Learn and master internal CRM software and knowledge base tools under mentorship.
- Document customer interactions accurately in ticketing systems to maintain detailed records.
- Collaborate with the engineering and product teams to escalate complex issues and provide feedback.
- Participate in daily training sessions, role-playing exercises, and team stand-ups.
- Proactively identify trends in customer issues to suggest improvements.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree in a related field is a plus.
- Strong written and verbal communication skills with a patient, empathetic demeanor.
- Basic computer literacy and a high aptitude for learning new software rapidly.
- Ability to multitask and manage time effectively in a remote-friendly setting.
- Must be available to work full-time hours (Monday - Friday).