Job Description
Are you ready to launch a career in customer support?
We are seeking ambitious individuals to join our exclusive Customer Support Trainee program in Portland, OR. As a Trainee, you will undergo a rigorous, paid training curriculum designed to equip you with the skills necessary to become a top-tier support specialist.
At Apex, we believe in nurturing talent. You will be mentored by industry veterans and given the tools to excel. This is not just a job; it is a pathway to a stable, high-growth career in a rapidly expanding industry.
What You Will Achieve:
- Master our CRM and internal systems.
- Resolve complex customer inquiries with empathy and efficiency.
- Contribute to team KPIs and satisfaction scores.
Responsibilities
- Assist customers via multiple channels including phone, email, and live chat.
- Diagnose and troubleshoot common technical and billing issues.
- Document all interactions accurately in our ticketing system.
- Collaborate with the technical team to escalate and resolve escalated issues.
- Participate in daily training sessions and role-playing exercises.
- Maintain a positive and professional demeanor under pressure.
Qualifications
- High school diploma or GED required; associate or bachelor's degree preferred.
- Strong written and verbal communication skills.
- Ability to learn new software and systems quickly.
- Problem-solving mindset with a focus on customer satisfaction.
- Must be authorized to work in the United States.
- Reliable internet connection and home office setup (if remote).