Job Description
Join our award-winning customer support team as a Trainee and launch your career in tech! We're seeking passionate individuals who love helping people and want to grow with us. No prior experience required – we provide comprehensive training to transform you into a customer service superstar. Work in our modern Santa Ana office with flexible schedules, competitive benefits, and clear career advancement paths.
Responsibilities
- Master our product knowledge through immersive training programs
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with senior agents to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Continuously improve through feedback and coaching sessions
- Participate in team-building and skill development workshops
Qualifications
- High school diploma or equivalent (college graduates preferred)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and patience
- Basic computer literacy and typing proficiency (40+ WPM)
- Positive attitude and willingness to learn new technologies
- Ability to work flexible shifts including weekends
- Customer service experience (retail, hospitality, or call centers) is a plus
- Must be authorized to work in the United States