Job Description
Join Innovate Solutions Group as a Customer Support Trainee in Pittsburgh and kickstart your career in customer excellence! We're seeking passionate individuals ready to develop world-class communication skills while supporting our diverse client base. Our comprehensive training program combines hands-on mentorship with cutting-edge CRM tools, ensuring you become a confident support specialist. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in Pittsburgh's thriving tech corridor.
Responsibilities
- Master product knowledge and troubleshooting techniques through structured training modules
- Deliver empathetic, efficient support via phone, email, and chat channels
- Document customer interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex issues
- Identify process improvement opportunities to enhance customer experience
- Participate in weekly coaching sessions and performance reviews
- Contribute to team knowledge base with solution documentation
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or technical support experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office Suite and quick software adaptability
- Strong problem-solving abilities with attention to detail
- Ability to work flexible hours including weekends as needed
- Positive attitude with genuine passion for helping others
- Valid authorization to work in the United States