Job Description
Join our award-winning customer service team and launch your career in Detroit! We're seeking motivated individuals with no prior experience to become part of our dynamic call center environment. Enjoy comprehensive paid training, flexible scheduling options, and opportunities for growth into leadership roles. Our inclusive culture values teamwork, empathy, and continuous learning. No experience required – we provide all the tools you need to succeed. Competitive benefits include health insurance, 401(k) matching, and monthly performance bonuses. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet or exceed daily performance metrics (call volume, quality scores)
- Collaborate with team members to resolve complex issues
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced, team-oriented environment
- Positive attitude and willingness to learn new systems
- Reliable internet connection for remote work options
- Must pass background check and drug screening
- Availability to work flexible shifts including evenings/weekends