Job Description
Are you ready to kickstart a rewarding career in customer service? Apex Digital Solutions is currently hiring Customer Support Trainees in Portland, OR. We provide a comprehensive paid training program designed to equip you with the skills needed to excel in a fast-paced environment. If you have a passion for helping others and a drive to succeed, we want to meet you.
Why Join Us?
- Paid Training: No experience requiredācomprehensive paid training provided.
- Career Growth: Clear pathways to Senior Support, Team Lead, and Management roles.
- Competitive Pay: Hourly base rate with performance-based bonuses.
- Modern Environment: Collaborative team culture with regular team-building events.
Don't miss this opportunity to launch your career with a leading provider of customer experience solutions.
Responsibilities
- Assist customers via phone, email, and chat to resolve inquiries and technical issues.
- Learn and demonstrate in-depth knowledge of our products and services during the training phase.
- Document customer interactions accurately in CRM systems and ticketing portals.
- Collaborate with team leads and senior support agents to optimize service delivery and share best practices.
- Identify and escalate complex issues to appropriate departments for resolution.
- Adhere to company scripts and quality assurance standards to ensure consistent customer satisfaction.
Qualifications
- High school diploma or GED required; Associateās degree in a related field is a plus.
- Strong verbal and written communication skills with a focus on empathy and professionalism.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- A positive attitude, strong problem-solving skills, and a willingness to learn new technologies.