Job Description
Join our award-winning customer support team and kickstart your career in tech! Innovate Solutions Inc. is seeking passionate, entry-level professionals for our Customer Support Trainee program in Plano, TX. No prior experience required – we provide comprehensive training and mentorship to help you thrive. Enjoy competitive pay, full benefits, and clear growth opportunities within our dynamic organization.
Why Join Us?
• Industry-leading onboarding program
• Career advancement pathways to specialist/manager roles
• Collaborative, inclusive work environment
• Health insurance, 401(k) matching, and paid time off
• Modern office with flexible work options
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Master company products/services through structured training modules
- Document interactions using CRM systems with precision
- Collaborate with senior team members to resolve complex inquiries
- Identify trends and suggest process improvements
- Adhere to SLAs and maintain customer satisfaction metrics
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Zero experience required – we train from the ground up!
- Strong communication and active listening skills
- Proficient with technology and quick to learn new tools
- Empathetic problem-solving mindset
- Ability to work flexible hours including weekends
- U.S. work authorization required
- Basic typing proficiency (25+ WPM)