Job Description
Join our award-winning customer support team and kickstart your career with weekly pay! Orlando Tech Solutions is seeking motivated Customer Support Trainees to deliver exceptional service while developing industry-leading skills. Enjoy a structured training program, competitive benefits, and the chance to grow within our dynamic organization. No experience needed – we provide all the tools you need to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Master our product knowledge base to provide accurate solutions
- Document interactions using CRM systems while maintaining data integrity
- Collaborate with senior agents to escalate complex issues
- Meet weekly performance metrics for resolution time and customer satisfaction
- Participate in continuous training sessions to enhance technical skills
- Contribute to process improvement initiatives for better customer experiences
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient in multitasking with attention to detail
- Basic computer literacy and typing skills (35+ WPM)
- Positive attitude and willingness to learn new technologies
- Ability to work flexible shifts including weekends
- U.S. work authorization required