Job Description
Are you ready to launch a dynamic career in client relations? Apex Global Solutions is looking for ambitious individuals to join our team as Customer Support Trainees in Jacksonville, FL.
We believe in nurturing talent and providing a clear pathway for growth. As a Trainee, you will receive world-class training to master the art of customer service, technical troubleshooting, and brand representation. If you are eager to learn and thrive in a fast-paced environment, this is your opportunity to shine.
What We Offer:
- Competitive starting pay of $18.00/hour.
- Comprehensive training program with mentorship.
- Health, dental, and vision insurance from day one.
- Paid time off and performance bonuses.
- Modern office space in the heart of Downtown Jacksonville.
Responsibilities
- Support Delivery: Handle incoming customer inquiries via phone, email, and chat with a focus on empathy and efficiency.
- System Proficiency: Learn and utilize CRM tools and internal software to track customer interactions and solutions.
- Issue Resolution: Diagnose customer problems and provide accurate, timely resolutions to ensure high satisfaction rates.
- Feedback Loop: Document customer feedback and report recurring issues to the product and management teams.
- Process Adherence: Follow standard operating procedures (SOPs) to maintain quality and compliance.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service experience is a plus, but not required.
- Communication: Excellent verbal and written communication skills.
- Technical: Basic computer literacy and typing proficiency (40+ WPM).
- Mindset: A positive attitude, high level of patience, and a genuine desire to help others.