Job Description
Join our award-winning customer experience team as a Customer Support Trainee in Houston! We're seeking motivated individuals with a passion for helping others to launch their career in tech support. Our comprehensive 12-week training program combines classroom learning with hands-on mentorship from industry experts. Enjoy competitive benefits, flexible scheduling options, and clear pathways to advancement into senior roles. Work in our modern downtown Houston office with free parking, daily catered lunches, and a vibrant startup culture.
Responsibilities
- Master company products/services through immersive training modules
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction target
- Document support cases in CRM systems with precision and efficiency
- Collaborate with senior agents on complex technical escalations
- Contribute to knowledge base articles and process improvement initiatives
- Meet weekly performance metrics for response time and resolution rates
- Participate in monthly cross-departmental innovation workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or retail experience required
- Proficient in Microsoft Office Suite and CRM software
- Exceptional written and verbal communication skills
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving aptitude and emotional intelligence
- Available for flexible shifts including weekends and holidays
- Valid Texas driver's license for occasional off-site events