Job Description
Are you ready to launch your career in customer service without the upfront costs?
Apex Equipment Solutions is seeking a driven Customer Support Trainee to join our growing team in Henderson, NV. We specialize in providing top-tier equipment for various industries, and we need a passionate individual to ensure our clients get the best possible support.
In this role, you will receive full training and all necessary equipment provided by the company, allowing you to focus entirely on learning the ropes and delivering excellence. You will work closely with our senior support team to resolve client inquiries, manage rental logistics, and ensure our equipment meets the highest standards of service.
Why Join Us?
- Equipment Provided: We provide laptops, headsets, and uniforms so you can start day one fully equipped.
- Career Growth: A structured trainee program designed to fast-track your promotion to a full Support Specialist role.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on performance and training milestones.
- Modern Environment: Work in a state-of-the-art facility in the heart of Henderson.
If you are eager to learn, communicate effectively, and want to start a stable career with a company that invests in its people, apply today!
Responsibilities
- Client Assistance: Serve as the first point of contact for clients regarding equipment availability, rental terms, and usage instructions.
- Issue Resolution: Troubleshoot basic technical and logistical issues with rented equipment and escalate complex problems to senior staff.
- Documentation: Maintain accurate records of client interactions, rental agreements, and equipment condition reports using our CRM software.
- Training Execution: Complete all assigned training modules on product knowledge, safety protocols, and communication strategies.
- Team Collaboration: Work closely with the logistics and inventory teams to ensure equipment is cleaned, tested, and ready for dispatch.
- Feedback Collection: Gather client feedback regarding equipment performance and report findings to management for continuous improvement.
Qualifications
- Education: High school diploma or GED required; Associate’s degree or coursework in Business or Communications is a plus.
- Communication: Exceptional verbal and written communication skills with a customer-first mindset.
- Technical Aptitude: Comfortable learning new software systems and basic technical troubleshooting.
- Reliability: Punctual, organized, and able to work full-time hours including potential weekends or holidays.
- Problem Solving: Ability to remain calm under pressure and find creative solutions to client needs.
- Availability: Must be available to start the paid training program immediately.