Job Description
Join our award-winning customer experience team in Fort Worth! At CustomerConnect Solutions, we're revolutionizing how businesses interact with their clients. As a Direct Hire Call Center Agent, you'll be the voice of our Fortune 500 clients, delivering exceptional support that drives loyalty and growth. Enjoy a stable career path with competitive compensation, comprehensive benefits, and opportunities for advancement in our modern, collaborative environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service processes
- Participate in ongoing training and development
Qualifications
- 1+ years customer service experience
- Excellent communication and active listening skills
- Ability to navigate multiple software systems
- High school diploma or equivalent (college preferred)
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (including evenings/weekends)
- Positive attitude with resilience under pressure