Job Description
Launch your career in customer service with our comprehensive trainee program! Equipment Provided – receive a laptop, headset, and all tools needed to succeed from day one. Join our Cincinnati-based team to deliver exceptional technical support while receiving industry-leading training and mentorship. This is your opportunity to grow into a senior support specialist with competitive benefits and career advancement opportunities.
Responsibilities
- Provide first-class technical support via phone, chat, and email
- Master troubleshooting procedures for company products and services
- Document customer interactions in CRM systems with precision
- Collaborate with senior team members to resolve complex issues
- Participate in ongoing training modules to enhance technical knowledge
- Contribute to continuous improvement of support workflows
- Maintain high customer satisfaction metrics (CSAT >90%)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or technical support experience
- Strong verbal/written communication and active listening skills
- Basic proficiency with Windows/macOS and web applications
- Ability to learn technical concepts quickly
- Patience and empathy when handling customer challenges
- Must be authorized to work in the United States
- Pass background and drug screening