Job Description
Join Coastal Tech Solutions as a Customer Support Trainee in sunny Virginia Beach! We're seeking passionate individuals to launch their careers in tech support with comprehensive equipment provided. Enjoy a modern workspace, mentorship from industry experts, and clear pathways to advancement. No experience needed – we'll train you on our cutting-edge systems while you help clients resolve technical challenges. Benefit from our competitive benefits package including health insurance, 401(k) matching, and generous paid time off.
Located moments from the oceanfront, our collaborative culture values innovation and work-life balance. Apply today to become part of a team that's transforming customer experiences across Virginia and beyond!
Responsibilities
- Provide exceptional customer support via phone, email, and chat using company-provided equipment
- Diagnose and resolve technical issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with senior technicians on complex escalations
- Participate in ongoing training programs to master new technologies
- Maintain performance metrics for resolution times and customer satisfaction
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong verbal communication abilities
- Ability to learn technical systems quickly
- Customer service mindset with patience and empathy
- Must pass background check and drug screening
- Reliable transportation to our Virginia Beach headquarters
- Willingness to work flexible hours including occasional weekends