Job Description
Join our award-winning customer support team in Plano, TX! As a Customer Support Trainee, you'll receive comprehensive training and all necessary equipment to excel in this role. We provide laptops, headsets, and software—no personal devices required. This position offers a clear career path with growth opportunities into senior support and team leadership roles. Enjoy a modern office environment with collaborative workspaces, competitive benefits, and ongoing professional development.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat using provided equipment
- Master company products/services through structured training programs
- Document interactions in CRM systems and resolve issues efficiently
- Collaborate with senior team members to resolve complex cases
- Meet performance metrics for response times and customer satisfaction
- Participate in continuous improvement initiatives for support processes
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy with willingness to learn new technologies
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends if needed
- Customer service experience (internships or part-time roles welcome)
- Must be authorized to work in the US
- Reliable transportation to our Plano office