Job Description
Join our award-winning customer support team as a Trainee where we provide all necessary equipment to ensure your success! At Global Tech Solutions Inc., we're revolutionizing tech support in Irvine with cutting-edge tools and comprehensive training. This full-time position offers a clear career path with performance-based promotions and industry-leading benefits including health insurance, 401(k) matching, and paid certifications. Our modern Irvine office features collaborative workspaces, on-site gym access, and a vibrant startup culture focused on innovation and employee growth.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat using company-provided equipment
- Master proprietary software and hardware systems through immersive training programs
- Document customer interactions and troubleshoot issues in CRM systems
- Collaborate with senior engineers to resolve complex technical escalations
- Participate in weekly skill development workshops and certification prep sessions
- Maintain high customer satisfaction scores while meeting productivity targets
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and familiarity with Windows/macOS systems
- Excellent verbal/written communication skills and problem-solving abilities
- Customer service experience or technical training background
- Ability to work flexible hours including occasional weekends
- Valid California driver's license (for occasional equipment deliveries)
- Passion for technology and eagerness to learn new systems