Job Description
Are you looking to kickstart your career in a dynamic, people-first environment? Nexus Support Solutions is seeking a dedicated Customer Support Trainee to join our Denver, Colorado team. We don't just hire employees; we invest in future leaders. This entry-level position is designed for individuals eager to learn the ropes of top-tier customer service and technical support in a fast-paced tech environment.
As a Trainee, you will receive comprehensive mentorship, hands-on training, and the tools you need to succeed. We value curiosity, resilience, and a genuine desire to help others. If you are ready to grow your skills and become an expert in client satisfaction, apply today!
Responsibilities
- Assist customers via phone, email, and live chat with inquiries regarding products and services.
- Learn and utilize internal CRM software to track customer interactions and resolve tickets efficiently.
- Collaborate with senior support representatives to troubleshoot complex technical issues under supervision.
- Document all customer interactions and feedback accurately in our database.
- Participate in daily training sessions to enhance product knowledge and communication skills.
- Maintain a high level of professionalism and empathy during every customer interaction.
Qualifications
- High school diploma or equivalent required; Associate degree in Business or Communications preferred.
- Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Strong problem-solving abilities and a quick learning curve for new software.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Must be willing to undergo a background check and pass a technical assessment.
- Basic computer literacy (Microsoft Office, Google Suite) is a plus.