Job Description
Launch Your Career with a Competitive Sign-On Bonus!
Apex Customer Experience Group is seeking enthusiastic Customer Support Trainees to join our dynamic team in Boston, Massachusetts. We are offering a $2,000 Sign-On Bonus for new hires to jumpstart your career with us.
As a Customer Support Trainee, you will immerse yourself in a world-class training program designed to transform you into a top-tier support professional. You will serve as the first point of contact for our valued clients, ensuring exceptional service and fostering long-term relationships.
What We Offer:
- Sign-On Bonus: $2,000 paid upon successful completion of the training period.
- Competitive Pay: Base salary ranging from $50k to $65k.
- Comprehensive Training: Paid training to master our products and soft skills.
- Modern Office: Located in the historic Financial District of Boston.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a high degree of professionalism.
- Utilize CRM tools to log interactions, update customer profiles, and track issue resolution.
- Diagnose customer problems and provide accurate, timely solutions or escalate to senior teams.
- Participate in daily training workshops, role-playing scenarios, and product knowledge sessions.
- Maintain a high customer satisfaction score (CSAT) by following scripts and company guidelines.
- Collaborate with team leads to identify process improvements and share best practices.
- Adhere to all call quality assurance standards and attendance policies.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred.
- Proven ability to communicate clearly and effectively, both verbally and in writing.
- Strong problem-solving skills and a proactive attitude toward resolving customer issues.
- Basic computer proficiency and typing speed of at least 40 WPM.
- Ability to work flexible shifts, including evenings and weekends, if required.
- Willingness to learn new software and adapt to a fast-paced environment.