Job Description
Join our dynamic team at TechSolutions Pro as a Customer Support Trainee in Jacksonville! We're urgently seeking passionate individuals to launch their careers in customer service. This immersive training program equips you with industry-leading tools and techniques to become a trusted support specialist. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your growth matters. No prior experience needed – we provide all training!
Responsibilities
- Master product knowledge through structured training modules
- Resolve customer inquiries via phone, chat, and email
- Document interactions accurately in CRM systems
- Collaborate with senior agents to troubleshoot complex issues
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and empathy
- Proficiency with Microsoft Office and web-based tools
- Ability to work flexible hours including weekends
- Quick learner with attention to detail
- Positive attitude and team player mindset
- Valid U.S. work authorization required