Job Description
Join our award-winning customer support team in Charlotte and kickstart your career in tech! As a Customer Support Trainee, you'll receive comprehensive training to become a problem-solving expert for our cutting-edge SaaS platform. We're seeking motivated individuals with a passion for helping others and a drive to excel in a fast-paced environment. Enjoy competitive pay, full benefits, and clear growth paths into senior support or specialist roles. No experience necessary – we'll provide all the tools you need to succeed!
Responsibilities
- Master product knowledge through structured training programs
- Resolve customer inquiries via phone, email, and chat
- Document cases accurately in CRM systems
- Collaborate with senior agents on complex issues
- Meet performance metrics for response times and resolution rates
- Identify and escalate recurring product issues
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional communication and active listening skills
- Ability to multitask in a dynamic environment
- Basic computer proficiency and tech curiosity
- Positive attitude with customer-first mindset
- Willingness to learn proprietary systems
- Valid authorization to work in the US