Job Description
Join our award-winning customer support team in sunny Chula Vista! We're seeking enthusiastic Customer Support Trainees to kickstart their careers with a $2,000 sign-on bonus. Enjoy comprehensive training, competitive benefits, and growth opportunities in a dynamic tech environment. Perfect for recent graduates or career changers looking to enter the customer service field with structured support.
What We Offer:
- Industry-leading training program
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement
- Collaborative team culture
Responsibilities
- Delocate customer inquiries via phone, email, and chat
- Resolve technical issues using knowledge base resources
- Document interactions in CRM systems with precision
- Collaborate with senior agents to resolve complex cases
- Meet performance metrics (CSAT, resolution time)
- Participate in ongoing training and skill development
- Identify process improvement opportunities
- Uphold company brand standards in all interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office Suite
- Strong problem-solving and communication skills
- Ability to work flexible schedule including weekends
- Basic technical troubleshooting aptitude
- Positive attitude and resilience under pressure
- Valid California driver's license (for occasional off-site duties)