Job Description
Join our award-winning customer support team in Corpus Christi and launch your career in tech! Coastal Solutions Group is seeking motivated Customer Support Trainees to provide exceptional service while developing industry-leading skills. No experience required – we provide comprehensive training to transform you into a customer service expert. Enjoy competitive pay, career advancement opportunities, and a supportive team environment in Texas' coastal gem.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat channels
- Master company products/services through our structured training program
- Document customer interactions and resolve issues efficiently
- Collaborate with senior agents to escalate complex cases
- Meet performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Proficient with basic computer applications
- Customer service mindset with empathy and positivity
- Ability to work flexible hours including weekends
- Quick learner with adaptability to new technologies