Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate individuals to kickstart their careers in customer support through our comprehensive paid training program. Located in the vibrant tech hub of Colorado Springs, you'll gain hands-on experience with cutting-edge platforms while helping clients solve complex challenges. This full-time role includes personalized mentorship, performance-based incentives, and clear pathways to advancement into senior support or specialist roles.
What We Offer:
- 6-week paid training program with certification
- Comprehensive health benefits (Day 1 eligibility)
- Professional development stipend
- Hybrid work schedule after training
- Collaborative startup culture with growth opportunities
Responsibilities
- Master product knowledge through our immersive training curriculum
- Provide exceptional support via phone, email, and live chat channels
- Document customer interactions using our CRM system
- Collaborate with senior agents to resolve complex escalations
- Identify process improvement opportunities and contribute to team growth
- Meet key performance metrics including CSAT and resolution times
- Participate in weekly feedback sessions and coaching workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Basic proficiency with Microsoft Office and CRM platforms
- Ability to thrive in fast-paced, dynamic environments
- Strong problem-solving and analytical thinking abilities
- Previous customer service experience (entry-level acceptable)
- Availability for flexible scheduling including weekends
- Must pass background check and drug screening