Job Description
Join our award-winning team as a Customer Support Trainee in Honolulu! We're seeking motivated individuals to launch their careers in high-value tech support. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts. No prior experience required – we provide paid training in our state-of-the-art Waikiki facility. Work with cutting-edge SaaS platforms while helping clients across the Pacific Rim.
Responsibilities
- Master proprietary CRM and ticketing systems during paid training period
- Resolve Tier 1 customer inquiries via phone, chat, and email
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with senior agents on complex technical escalations
- Contribute to knowledge base improvement initiatives
- Meet/exceed monthly CSAT and resolution time targets
- Participate in weekly product update sessions
Qualifications
- High school diploma or equivalent required (college preferred)
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office suite
- Ability to work rotating shifts (including weekends)
- Customer service mindset with problem-solving aptitude
- Basic technical troubleshooting knowledge
- Valid US work authorization
- Pass background check and drug screening