Job Description
Join our award-winning customer support team as a Trainee and launch your career in tech! At Nexus Solutions, we invest in talent through our comprehensive 90-day training program designed to transform passionate individuals into skilled support specialists. Located in the heart of Atlanta's bustling tech corridor, you'll gain hands-on experience with cutting-edge SaaS platforms while working alongside industry mentors. This is your opportunity to develop exceptional communication skills, technical troubleshooting expertise, and client relationship management abilities in a dynamic, growth-oriented environment.
Responsibilities
- Master company products and services through immersive training modules
- Provide Tier 1 support via phone, email, and chat channels
- Document customer interactions with precision in CRM systems
- Collaborate with senior agents to resolve complex technical issues
- Identify trends and suggest process improvements
- Participate in weekly skill-building workshops
- Maintain 95% customer satisfaction rating
- Support product launches and special campaigns
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Excellent written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office and web-based tools
- Ability to work flexible shifts including weekends
- Passion for technology and continuous learning
- Atlanta residency required (no remote work)