Job Description
Join our elite customer support team in Honolulu and launch your career with industry-leading compensation. As a Customer Support Trainee at Pacific Tech Solutions, you'll receive world-class training in cutting-edge technologies while earning a premium salary in Hawaii's thriving tech hub. Our comprehensive 12-week program combines hands-on mentorship with performance-based incentives, setting you up for rapid advancement into senior roles. Enjoy competitive benefits including health insurance, paid time off, and professional development stipends.
Responsibilities
- Complete intensive training on SaaS platforms and customer relationship management systems
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction targets
- Document support cases in CRM while maintaining precise resolution metrics
- Collaborate with engineering teams to escalate technical issues with detailed context
- Participate in weekly performance reviews and skill-building workshops
- Maintain SLA compliance while exceeding quality assurance benchmarks
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience or relevant internship
- Proficiency in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Exceptional written and verbal communication skills in English
- Ability to type 45+ WPM with 98% accuracy
- Strong problem-solving aptitude with attention to detail
- Flexibility to work rotating shifts including weekends
- Valid Hawaii driver's license for occasional off-site client meetings