Job Description
Join ConnectSphere Solutions as a Call Center Agent in Buffalo and unlock your potential with our industry-leading compensation package! We're offering a $2,500 sign-on bonus for qualified candidates who start by September 30th. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. As a key member of our customer experience team, you'll resolve inquiries, build relationships, and contribute to our mission of excellence. Apply today and transform your career with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve processes
- Participate in ongoing training and development
- Uphold company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and CRM software
- Ability to type 30+ WPM with high accuracy
- Flexible schedule availability (including evenings/weekends)
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset