Job Description
Join our award-winning customer support team as a Trainee and kickstart your career in tech! We're seeking motivated individuals in San Antonio to provide exceptional service while learning industry-leading support systems. This comprehensive training program combines hands-on mentorship with structured learning to transform you into a skilled support professional.
At TechSolutions Inc., we invest in our people through continuous development, performance-based incentives, and clear career progression paths. Enjoy our modern downtown workspace with flexible scheduling and full benefits package after 90 days.
Responsibilities
- Master company products/services through immersive training modules
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with senior agents to resolve complex escalations
- Participate in weekly skill-building workshops and certification programs
- Contribute to process improvement initiatives during training phase
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience (fresh graduates encouraged)
- Strong typing skills (40+ WPM) and basic computer proficiency
- Excellent communication skills in English (bilingual Spanish a plus)
- Ability to thrive in fast-paced, team-oriented environments
- Passion for technology and continuous learning
- Reliable transportation to downtown San Antonio office