Job Description
Join Minneapolis Innovations Group as an Entry-Level Customer Support Specialist and launch your career in the heart of Minnesota's thriving tech hub! We're seeking motivated individuals with no prior experience to provide exceptional customer service while receiving comprehensive training. This role offers a supportive environment where your growth is prioritized, with opportunities to develop technical and communication skills. Enjoy competitive benefits, flexible scheduling options, and a dynamic workplace culture that values fresh perspectives. If you're passionate about helping others and ready to build a professional foundation, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex issues
- Participate in ongoing training programs to enhance product knowledge
- Contribute to process improvement initiatives
- Meet performance metrics for response times and customer satisfaction
- Maintain up-to-date knowledge of company products and services
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Minneapolis location
- 18+ years of age