Job Description
Launch your career with Nexus Connect, a rapidly growing tech innovator! We're seeking motivated Junior Customer Support Specialists to join our remote-first team. No experience needed – we provide comprehensive training and mentorship to help you thrive. Work from anywhere in the US while delivering exceptional customer experiences and building valuable skills for future growth.
What You'll Gain:
- Full remote work flexibility with home office stipend
- Industry-leading training program and career development paths
- Comprehensive benefits package (health/dental/vision + 401k)
- Collaborative culture with quarterly virtual team events
- Opportunities to transition into technical or sales roles
Responsibilities
- Deliver responsive customer support via email, chat, and phone within SLA targets
- Document all interactions accurately in Zendesk CRM system
- Troubleshoot technical issues using knowledge base and escalation protocols
- Collaborate with engineering teams to resolve complex product issues
- Contribute to process improvements through regular team feedback sessions
- Maintain positive customer satisfaction scores (CSAT) above 90%
- Participate in bi-weekly training sessions on new products and tools
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications and internet tools
- Self-motivated with ability to work independently in remote environment
- Previous customer service experience is a plus but not mandatory
- Must have dedicated workspace and reliable high-speed internet
- Ability to work flexible hours including weekends on rotation