Job Description
Join TechSolutions Inc., a leading tech innovator, as a Customer Support Trainee in sunny Santa Ana, CA! We're seeking passionate individuals to kickstart their careers in customer service with our comprehensive training program. No prior experience required – just your enthusiasm and eagerness to learn.
What we offer:
- 4-week paid training program with mentorship
- Clear career growth path to senior support roles
- Comprehensive health benefits and 401(k)
- Modern downtown Santa Ana office environment
- Competitive compensation with performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Master company products/services through immersive training
- Document cases accurately in CRM systems
- Collaborate with senior support agents on complex issues
- Meet key performance metrics (response time, resolution rate)
- Participate in daily team meetings and feedback sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, CRM tools)
- Customer-focused mindset and empathy
- Ability to work flexible hours including weekends
- Quick learner with adaptability to new technologies
- Valid CA driver's license (for occasional site visits)