Job Description
Join Our Dynamic Team as a Customer Support Trainee!
Are you passionate about helping others and ready to launch your career in customer service? Louisville Tech Solutions is urgently hiring motivated Customer Support Trainees in Louisville, KY. No prior experience required – we provide comprehensive training to set you up for success!
As a trainee, you'll gain hands-on experience with industry-leading tools and processes while working in a collaborative, fast-paced environment. This is your opportunity to grow with us and become a vital part of our customer success story.
Why Join Us?
- Competitive salary with performance-based incentives
- Comprehensive 6-week paid training program
- Clear career advancement path to senior roles
- Modern, tech-forward workplace downtown Louisville
- Full benefits package (health, dental, vision)
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Learn and master our CRM system and support protocols
- Document customer interactions accurately in our ticketing system
- Collaborate with senior support staff to resolve complex issues
- Identify trends in customer feedback to improve service quality
- Participate in ongoing training to enhance technical knowledge
- Maintain high customer satisfaction scores (CSAT) and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications (MS Office, browsers)
- Ability to multitask in a fast-paced environment
- Customer service mindset with patience and positivity
- Willingness to work flexible hours including evenings/weekends
- Must pass background check and drug screening