Job Description
Launch your career in customer service with our comprehensive paid training program! TechNova Solutions is seeking motivated individuals to join our Raleigh-based team as Customer Support Trainees. No prior experience required – we'll equip you with industry-leading skills in conflict resolution, CRM systems, and technical troubleshooting through our 8-week paid training academy. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in the heart of North Carolina's tech hub. Apply today and transform your passion for helping others into a rewarding career path!
Responsibilities
- Master our suite of customer support tools and protocols during paid training
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with senior agents to resolve complex technical issues
- Contribute to process improvement initiatives through regular feedback sessions
- Meet key performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office and willingness to learn new software
- Ability to remain calm under pressure and navigate challenging situations
- Strong problem-solving mindset with attention to detail
- Authorized to work in the United States
- Passion for delivering exceptional customer experiences