Job Description
Join our award-winning customer support team at Peak Performance Solutions! We're seeking enthusiastic individuals with no prior experience to launch their careers in customer service. Our comprehensive 8-week paid training program will equip you with industry-leading skills in conflict resolution, technical troubleshooting, and client relationship management. Enjoy a collaborative work environment in our modern Colorado Springs headquarters, with competitive benefits including health insurance, paid time off, and growth opportunities into senior roles. Perfect for recent graduates or career changers ready to build a stable future in one of Colorado's fastest-growing industries.
Responsibilities
- Master company products and services through immersive training modules
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with senior agents to resolve complex escalations
- Meet performance metrics for response time and resolution efficiency
- Contribute to process improvement initiatives during training period
- Participate in weekly coaching sessions and skill development workshops
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication skills with clear verbal and written abilities
- Proficiency in basic computer applications and willingness to learn new software
- Ability to remain calm and professional under pressure
- Detail-oriented approach to documentation and problem-solving
- Self-motivated with desire for continuous learning and growth
- Valid work authorization in the United States
- Pass background check and drug screening (post-offer)